*Terms and Conditions Applied:
- PRIMA will only measure combustion efficiency of single boiler and give report for FREE.
- If multiple boilers present at the company, except the first one all others will be chargeable.
- All Travelling and Lodging expenses to be born by the customer
*Terms and Conditions Applied:
- PRIMA will only measure combustion efficiency of single boiler and give report for FREE.
- If multiple boilers present at the company, except the first one all others will be chargeable.
- All Travelling and Lodging expenses to be born by the customer
on site support
On-site support involves deputing trained engineers directly to the customer’s facility for installation, commissioning, preventive maintenance, troubleshooting, or breakdown repairs. This hands-on support ensures smooth operation and minimizes downtime.
What we offer:
- Expert assistance during installation & commissioning of new systems.
- Emergency breakdown support with quick response times.
- Operator training for safe and efficient equipment use.
- System optimization and upgrade consultation.
- Service reports after each visit for record-keeping and audits.
spares
Spares are original, certified replacement parts required to keep systems functioning safely and reliably. Using genuine spares ensures long-term durability, accuracy, and compliance.
What we offer:
- Supply of 100% genuine Prima-manufactured spares.
- Ready stock of critical components for faster replacement.
- Support for legacy systems with hard-to-find components.
- Guidance to customers on maintaining recommended spare inventory.
Click here to request spare parts.
Our services
calibration
Calibration is the process of checking equipment readings against certified reference standards. Over time, sensors can drift, leading to inaccurate measurements. Calibration restores accuracy and ensures compliance with safety and regulatory requirements.
What we offer:
- Calibration services traceable as per international standards.
- Both on-site (quick turnaround) and in-house (comprehensive) calibration.
- Scheduled reminders for periodic calibration renewals.
- Data-backed calibration reports for compliance and decision-making.
- Long-term calibration contracts with priority scheduling.
Click here to request spare parts.
Our services
Annual Maintenance Contract (AMC)
An Annual Maintenance Contract (AMC) is designed to keep your monitoring and detection equipment performing at peak efficiency. It covers breakdown support, calibration, preventive service visits, and performance checks to ensure reliability and compliance. At Prima, AMC plans are fully customized to suit customer requirements. This flexibility ensures proactive care that reduces failures, improves accuracy, and extends equipment lifespan.
What we offer:
- Preventive and corrective maintenance coverage.
- Unlimited breakdown visits for urgent issues.
- Fixed annual cost with no hidden charges.
- Highest system uptime and reliability.
- Dedicated service manager for contract coordination.
- Spare parts supplied separately, as per requirement.
Click here to request spare parts.
Our services
Comprehensive Maintenance Contract (cMC)
A Comprehensive Maintenance Contract (CMC) is a complete service package designed to keep your monitoring and detection equipment in peak operating condition. It includes breakdown support, calibration, preventive service visits, performance checks, and replacement of spares to ensure maximum reliability and compliance. At Prima, CMC plans are fully customized to meet customer requirements rather than being limited to fixed yearly terms. This comprehensive coverage provides proactive care that minimizes failures, improves system accuracy, reduces downtime, and extends the overall equipment lifespan.
What we offer:
- Inclusive of spares, calibration, and service visits.
- Preventive and corrective maintenance coverage.
- Unlimited breakdown visits for urgent issues.
- Fixed annual cost with no hidden charges.
- Highest system uptime and reliability.
- Dedicated service manager for contract coordination.
Click here to request spare parts...
Our services
Annual Rate Contract (ARC)
An Annual Rate Contract (ARC) provides service support at predefined fixed rates Unlike AMC or CMC, which cover scheduled visits and specific components, ARC offers greater flexibility—allowing customers to request services as needed while still enjoying fixed-rate pricing and priority support. At Prima, ARC is mainly provided for calibration services, ensuring your monitoring and detection equipment remains accurate, compliant, and reliable.
What we offer:
- Pre-agreed service rates valid throughout the contract period.
- Flexible support for single or multiple equipment/sites.
- Periodic inspections and preventive servicing for calibration accuracy.
- Quick response for breakdowns without unexpected price changes.
- Transparent cost structure for easy budgeting and planning.
- Scalable support, ideal for organizations managing multiple systems.
Click here to request spare parts...
Contact Us
India